Privacy Policy
Our privacy policy is laid out below but if we have contacted you and you no longer wish to receive information from us then first of all we apologise for the inconvenience.
Contact details
Post: Step Exhibitions Ltd, Orchard House, North Farm Road, TUNBRIDGE WELLS, Kent, TN2 3XF, GB
Telephone: +44 1892 518877
Email: eventsupport@step-exhibitions.com
Customer Definition
Step Exhibitions defines its customers as follows
- Exhibition visitors
- Exhibition exhibitors
- Conference delegates
- Inquiries
- Speakers
- Sponsors
- Press
- Other individuals with whom Step Exhibitions maintains business relationships or communications
Types of Information Gathered
There are two primary types of information provided by Step Exhibitions customers. The definitions and treatments of these types are as follows:
Financial Information – Payment information gathered during the registration process – including but not limited to, credit card numbers, financial institutions, and expiration dates – is considered Financial. This information is not distributed under any circumstance.
Professional Information – Data that customers provide to Step Exhibitions through various methods of communications with Step Exhibitions, and data that we procure from publicly available sources, market research organisations, or providers of marketing lists and other personal information is considered professional information that is stored and managed for Step Exhibition’s internal use, and for marketing purposes.
Professional information includes, but is not limited to, name, address, company name, company address, phone number, fax number, email address, as well as questions answered on survey or registration forms. Data captured during a customer’s visit to a Step Exhibitions web site, as well as during a visit with another Step Exhibitions customer, is also considered professional information and may also be stored for Step Exhibition’s internal use. Professional information may be shared with other organisations or Step Exhibitions customers for the purpose of facilitating business relationships in our customer’s best interests, unless you have opted out of such communications.
At Trade Shows
Anyone attending a session in our seminar theatres at one of our trade shows will have their visitor badge scanned and, through such attendance and scanning, will be agreeing to the passing of their professional information to the seminar host/exhibitor company and to being contacted by the seminar host/exhibitor company and/or speaker in relation to such session. Similarly, anyone who agrees to have their visitor badge scanned at an exhibitor company’s stand is agreeing to their professional information being retained and used by that exhibitor company for marketing purposes and to the information being passed to Step Exhibitions for data analytics purposes.
Opt Out
Step Exhibitions will accept, acknowledge and maintain any customer’s request to opt-out of future communication from Step Exhibitions.
Step Exhibitions will accept opt-out requests via the contact details at the top of this notice. Please specify in your communication your required opt-out criteria, namely:
- By relevant sender: Step Exhibitions
- By relevant show: e.g. Healthcare Estates
- By relevant medium: Mail, Phone, Fax, Email (or All)
Complete Removal
Step Exhibitions will accept, acknowledge and maintain any customer’s request for complete removal of professional information from Step Exhibitions communications.
Step Exhibitions will accept complete removal requests via the contact details at the top of this notice.
To request complete removal of communications from Step Exhibitions, please contact us and specify your name, company name and e-mail address.
Security
This site utilises a secure server to protect your financial and professional information. Secure server software is used to encrypt the information sent between your Internet browser and our Internet site. This ensures the security of your professional and financial transaction details when using this site. We follow strict security procedures in the storage and disclosure of information you have given to us and may, on occasion, request proof of identity before we disclose any professional information to you.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
> Collecting information about people who have booked places at our events is necessary for carrying out our contract with them.
> Recording the fact people have booked places at events also helps us communicate them in the most appropriate manner and frequency and reduce the amount of duplicate communication we send to them.
> Customers consent to our Privacy Policy at the time of booking
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
> Our events contribute directly to attendees’ professional development and the better delivery of the products and services (in many cases public services) they are responsible for in their professional role, so there is benefit to relevant professionals in our collecting, processing and use of their personal data in order to inform them about our events. We believe it is reasonable for professionals to receive information relating to their professional development and that contacting them is compatible with the original reason we collected the data. The possible risks or impact of the people involved in our collection and processing of their personal information are minimal because we only contact them about those of our own events that we deem relevant to them in their role, and then only by email and post, in both cases to a limited extent.
> It is in the commercial interest of our company to attract people in relevant professional roles to our events and it is necessary to collect, process and use relevant people’s information for this purpose. The possible risks or impact of the people involved in our collection and processing of their personal information are minimal because we only contact them about those of our own events that we deem relevant to them in their role, and then only by email and post, in both cases to a limited extent.
Any Queries/Questions
If you have any questions or concerns about your customer information or your request to opt-out of communications from Step Exhibitions or wish to change your customer information, please contact our offices using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
