Cancellation Policy

If you need to cancel your booking, please notify the Organisers of your decision in writing.

If you have booked a Conference Delegate Pass, an administration fee of £50 per pass applies to all cancellations up to and including Friday 11 April 2025, and we are not able to offer a refund after this date. However, your place can be transferred to a colleague, subject to written confirmation from the organiser. Please send your request to tashanichols@step-exhibitions.com.

Please note, there is no charge for cancelling ‘Exhibition Only’ tickets.

 

Badge Policy

Please note that you will be issued with a barcoded name badge on entry to the event. Exhibitors and other associates may have barcode readers and scanning software on hand-held devices and other computerised systems.

Barcode readers may also be in operation outside theatres and other areas within the event for the purpose of recording those people attending individual seminars or entering certain areas.

By allowing your badge to be scanned by any such device, you are deemed to have consented to passing over your registration details. Allowing your badge to be scanned is akin to handing over a business card.