Exhibitor FAQs
Exhibitor FAQs
All delegates and visitors will receive a clearly printed badge that will include a barcode which is unique to each individual, which holds their personal information. Badge scanners are available to hire from the event’s registration contractor using the link below. Information on how the lead capture process can aid your enquiry collection can be found below.
Any member of the team will need to register for an Exhibitor Pass. Badges can be collected from the Registration Desk between set times on build-up day or collected throughout the open days.
Any contractors attending for build-up or break down do not need to obtain a badge through the registration process. The traffic marshalling team will provide a pass to gain access to the venue’s loading area at the appointed time dependant on the build type. Anyone arriving by foot through the main entrance will be asked to sign into the building.
Any attendee onsite for the build-up or break-down periods need to complete the Site CDM Induction Form and submitted before 18 April.
All delegates and visitors will receive a clearly printed badge that will include a barcode which is unique to each individual, which holds their personal information. Badge scanners are available to hire from the event’s registration contractor using the link below. Information on how the lead capture process can aid your enquiry collection can be found below.
Any member of the team will need to register as an Exhibitor to the event using the registration link found in the Exhibition Portal. Badges can be collected from the Registration Desk between set times on build-up day or collected on the open mornings (details of these times can be found in the Exhibitor Manual).
Any contractors attending for build-up or break down do not need to obtain a badge through the registration process. The traffic marshalling team will provide a pass to gain access to the venue’s loading area at the appointed time dependant on the build type. Anyone arriving by foot through the main entrance will be asked to sign into the building.
A catering point is located on the loading bay during the build-up day for use by all exhibitors or contractors. There is a pre-order service provided by the venue for the build up day, or throughout the open days. Orders can be made through the portal for the venue, up to their provided deadlines. Access to this online ordering system can be found below:
A car park is located under Manchester Central Convention Centre, with spaces on a first come first served basis. Height restrictions are in place for the car park, so may be unsuitable for some vehicles. Alternative car parks without height restrictions can be found in the area of the venue. There is a dedicated parking rate for exhibitors attending throughout the event which can be found in the Exhibitor Manual – this rate is available for pre-booking only.
It is not possible for Step Exhibitions, NCP, and Manchester Central to take responsibility for any damage caused when parking in the carparks.
Unfortunately we cannot see everything you have ordered with our different event contractors, however each contractor will be more than happy to help with any queries if you are unsure what you have booked in with them.
A catering point is located on the loading bay during the build-up day for use by all exhibitors or contractors. There is a pre-order service provided by the venue for the build up day, or throughout the open days. Orders can be made through the portal for the venue, up to their provided deadlines. Access to this online ordering system can be found in the Exhibitor Portal.
A car park is located under Manchester Central Convention Centre, with spaces on a first come first served basis. Height restrictions are in place for the car park, so may be unsuitable for some vehicles. Alternative car parks without height restrictions can be found in the area of the venue. There is a dedicated parking rate for exhibitors attending throughout the event which can be found in the Exhibitor Manual – this rate is available for pre-booking only.
It is not possible for Step Exhibitions, NCP, and Manchester Central to take responsibility for any damage caused when parking in the carparks.
Unfortunately we cannot see everything you have ordered with our different event contractors, however each contractor will be more than happy to help with any queries if you are unsure what you have booked in with them.
Personalised banners with stand numbers will be sent out to the main contact for each booking. Provided below are links to generic banners which can be used to promote on social media and to add onto email signatures.
Due to GDPR regulations, we are unable to offer any attendee data extracted from our registration system. By registering however, any attendee does confirm they are happy to have their personal information linked to their badge worn throughout the event. Exhibitors are recommended to order a badge scanner for the stand where you can collect this information with the permission of the attendee – much like exchanging a business card.
You can follow the below link to see the demographics of who has booked to attend 2025 so far.
Please be advised –
On the lead up to the event, there may be emails sent to a public address offering the opportunity to purchase the attendee list – these do not come from anyone affiliated with Design in Mental Health Network or Step Exhibitions so please do dismiss these emails.
It isn’t too late to add your logo onto your online profile, please contact the organising team to discuss the addition of this at an additional charge. Your logo will appear on your online profile and will be included on the online exhibitor list and can be added at anytime prior to the event. The logo will also be included in the event catalogue if submitted prior to the deadline for the Exhibition Event Guide information – the deadline date can be found in the Exhibitor Manual.
Personalised banners with stand numbers will be sent out to the main contact for each booking. Provided below are links to generic banners which can be used to promote on social media and to add onto email signatures.
Due to GDPR regulations, we are unable to offer any attendee data extracted from our registration system. By registering however, any attendee does confirm they are happy to have their personal information linked to their badge worn throughout the event. Exhibitors are recommended to order a badge scanner for the stand where you can collect this information with the permission of the attendee – much like exchanging a business card.
You can follow the below link to see the demographics of who has booked to attend 2025 so far.
Please be advised –
On the lead up to the event, there may be emails sent to a public address offering the opportunity to purchase the attendee list – these do not come from anyone affiliated with Design in Mental Health Network or Step Exhibitions so please do dismiss these emails.
It isn’t too late to add your logo onto your online profile, please contact the organising team to discuss the addition of this at an additional charge. Your logo will appear on your online profile and will be included on the online exhibitor list and can be added at anytime prior to the event. The logo will also be included in the event catalogue if submitted prior to the deadline for the Exhibition Event Guide information – the deadline date can be found in the Exhibitor Manual.
Please contact the organisers to discuss this further, providing as much information as possible regarding what you wish to do.
Please send your updated information to the organisers who can make this change to your invoice.
To discuss any possible sponsorship opportunities, please contact the organisers directly.
Please contact the organisers to discuss this further, providing as much information as possible regarding what you wish to do.
Please send your updated information to the organisers who can make this change to your invoice.
To discuss any possible sponsorship opportunities, please contact the organisers directly.
How do I order additional services for my stand?
How do I order additional services for my stand?
This is provided by event’s contractor, an order form with more information and contact details can be found below:
All Shell Scheme bookings will have carpet included with the stand package and will be provided the event standard colour. Alternative colours are available with the carpeting contractor, therefore any enquiries can be made directly through the contractor.
Any Space Only stands are required to provide their own flooring, but the option to order carpet through the contractor is an option where applicable.
All electrical installations – including “MAINS ONLY” must be installed and tested by the official electrical contractor.
Shell Scheme bookings are provided with electrical outlets and spotlights within the stand package. Any additional requirements must be discussed directly with the contractor.
Space Only bookings do not include power sockets or spotlights as standard. Any electrical requirements need to be discussed directly with the contractor.
This is provided by event’s contractor, an order form with more information and contact details can be found below:
All Shell Scheme bookings will have carpet included with the stand package and will be provided the event standard colour. Alternative colours are available with the carpeting contractor, therefore any enquiries can be made directly through the contractor.
Any Space Only stands are required to provide their own flooring, but the option to order carpet through the contractor is an option where applicable.
All electrical installations – including “MAINS ONLY” must be installed and tested by the official electrical contractor.
Shell Scheme bookings are provided with electrical outlets and spotlights within the stand package. Any additional requirements must be discussed directly with the contractor.
Space Only bookings do not include power sockets or spotlights as standard. Any electrical requirements need to be discussed directly with the contractor.
A wide selection of stand furniture is available from the appointed contractor for ordering in advance of the event, please head to the below to place your order. If any additional furniture is required onsite, a sales desk will be available from the contractor who will stock a limited additional supply. There will be no other provisions for furniture onsite.
Services to print and install graphics for your stand can be provided by the main contractor. Further information of this can be found in the Exhibitor Manual or with the contractor directly.
Complimentary WiFi is provided at Manchester Central for activities such as general browsing. Any additional requirements can be ordered and discussed directly with the venue.
A wide selection of stand furniture is available from the appointed contractor for ordering in advance of the event, please head to the below to place your order. If any additional furniture is required onsite, a sales desk will be available from the contractor who will stock a limited additional supply. There will be no other provisions for furniture onsite.
Services to print and install graphics for your stand can be provided by the main contractor. Further information of this can be found in the Exhibitor Manual or with the contractor directly.
Complimentary WiFi is provided at Manchester Central for activities such as general browsing. Any additional requirements can be ordered and discussed directly with the venue.
Exhibitors are welcome to commission any PR, event or stand photographs directly with the official photographer of the event.
The organisers have appointed a contractor for all delivery, handling and storage, therefore no other contractor will be permitted to work at the event; unless the consignment can be carried by one person. You should make prior arrangements to remove your packaging materials for safe keeping with your appointed contractor. Alternatively the organiser’s appointed contractor can offer these services and the order form can be located on the Exhibitor Portal.
There are no provisions for water and waste to be provided included with your stand. This will need to be arranged via the venue through their online ordering system. The link to the ordering system can be found on the Exhibitor Portal.
Exhibitors are welcome to commission any PR, event or stand photographs directly with the official photographer of the event.
The organisers have appointed a contractor for all delivery, handling and storage, therefore no other contractor will be permitted to work at the event; unless the consignment can be carried by one person. You should make prior arrangements to remove your packaging materials for safe keeping with your appointed contractor. Alternatively the organiser’s appointed contractor can offer these services and the order form can be located on the Exhibitor Portal.
There are no provisions for water and waste to be provided included with your stand. This will need to be arranged via the venue through their online ordering system. The link to the ordering system can be found on the Exhibitor Portal.
